Management Links
MANAGEMENT: Crisis Communications

"Profitability is the Key to Value. If You've Got it, Flaunt It. If You Don't Have It, Get It (business strategy). If You Can't Get It, Get Out (capital strategy)."

--- Bill Fruhan, Professor of Finance, Harvard Business School, author of: Financial Strategy: Studies in the Creation, Transfer, and Destruction of Shareholder Value.

Examples of crises:

1) 1982 - Johnson & Johnson's Tylenol tampering scare;

2) 1984 - Union Carbide's Bhopal, India gas disaster;

3) 1989 - Exxon Valdez Alaskan oil spill;

4) 2000 - Firestone Tire-related deaths;

5) 2007 - JetBlue passenger delays on runways

Max H. Bazerman and Michael D. Watkins (2004). Predictable Surprises: The Disasters You Should Have Seen Coming, and How To Prevent Them. (Boston, MA: Harvard Business School Press, 317 p.). Jesse Isidor Straus Professor of Business Administration (Harvard); Associate Professor of Business Administration in the Negotiation, Organizations & Markets Unit (Harvard). Disasters--Prevention. 

Eric Dezenhall and John Weber (2007). Damage Control: Why Everything You Know About Crisis Management Is Wrong. (New York, NY: Portfolio, Founder and CEO of Dezenhall Resources; President of Dezenhall Resources). Washington-based crisis management consultants. Crisis management--United States--Case studies; Public relations--United States--Case studies. 

Ed. Jack Gottschalk (1993). Crisis Response: Inside Stories on Managing Image under Siege. (Detroit, MI: Gail Research Inc., 463 p.). Corporate Image, Crisis Management.

Keith Michael Hearit (2005). Crisis Management by Apology: Corporate Responses to Allegations of Wrongdoing. (Mahwah, NJ: Lawrence Erlbaum Associates, 250 p.). Corporate image; Crisis management; Apologizing; Corporations--Public relations; Business communication. Role of apology in response to public attack.

Allan J. Kimmel (2004). Rumors and Rumor Control: A Manager’s Guide to Understanding and Combatting Rumors. (Mahwah, NJ: Lawrence Erlbaum, 256 p.). Professor of Marketing at ESCP-EAP, European School of Management (Paris). Communication in management; Rumor; Crisis management. Rumor phenomenon - unique and distinct form of communication.

Richard S. Levick, Larry Smith, Jack Trout (Introduction) (2007). STOP THE PRESSES: The Crisis and Litigation PR Desk Reference (Watershed Press, 233 p. [2nd ed.]). President and CEO of Levick Strategic Communications; Senior Vice President of Levick Strategic Communications. Crisis management; Crisis communications; Litigation. Best communications practices for corporations, countries, high-profile individuals facing trials by fire in Court of Public Opinion; dos and don'ts of crisis planning, media relations-print, broadcast, blogs, other online media; analyses of cross-border issues, SEC investigations, law firm crises, product liability, antitrust, health care, more.

Gerald C. Meyers with John Holusha (1986). When It Hits the Fan: Managing the Nine Crises of Business. (Boston, MA: Houghton Mifflin, 271 p.). Crisis management.

Gerald C. Meyers & Susan Meyers (2000). Dealers, Healers, Brutes & Saviors: Eight Winning Styles for Solving Giant Business Crises. (New York, NY: Wiley, 266 p.). Corporate turnarounds; Crisis management.

Ian I. Mitroff (2005). Why Some Companies Emerge Stronger and Better from a Crisis: 7 Essential Lessons for Surviving Disaster. (New York, NY: American Management Association, 238 p.). Professor in both the Marshall School of Business and the Annenberg School for Communications (University of Southern California). Crisis management; Emergency management; Leadership. 7 distinct competencies to handle crises effectively.

Ian I. Mitroff and Ralph H. Kilmann (1984). Corporate Tragedies: Product ampering, Sabotage, and Other Catastrophes. (New York, NY: Praeger, 1450 p.). Organizational effectiveness.

Marion K. Pinsdorf (1999). Communicating When Your Company Is under Siege: Surviving Public Crisis. (New York, NY: Fordham University Press, 425 p. (3rd ed.)). Corporate image; Public relations; Crisis management; Business communication; Strategic planning.

Stan Sauerhaft and Chris Atkins (1989). Image Wars: Protecting Your Company When There's No Place to Hide. (New York, NY: Wiley, 246 p.). Corporate Image.

Herb Schmertz with William Novak (1986). Good-Bye to the Low Profile: The Art of Creative Confrontation. Former Head of Communications for Mobil Oil. (Boston, MA: Little, Brown, 242 p.). Public relations.




Blog on Crisis Communications; Steve Ellis, Senior Vice President of Levick Strategic Communications.


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