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Examples of crises:
1) 1982 - Johnson & Johnson's
Tylenol tampering scare;
2) 1984 - Union Carbide's
Bhopal, India gas disaster;
3) 1989 - Exxon Valdez
Alaskan oil spill;
4) 2000 - Firestone
Tire-related deaths;
5) 2007 - JetBlue passenger
delays on runways
Max H. Bazerman and Michael D.
Watkins (2004).
Predictable Surprises: The Disasters You Should Have Seen
Coming, and How To Prevent Them. (Boston, MA: Harvard
Business School Press, 317 p.). Jesse Isidor Straus Professor of
Business Administration (Harvard); Associate Professor of
Business Administration in the Negotiation, Organizations &
Markets Unit (Harvard). Disasters--Prevention.
Eric Dezenhall and John Weber
(2007).
Damage Control: Why Everything You Know About Crisis Management
Is Wrong. (New York, NY: Portfolio, Founder and CEO of
Dezenhall Resources; President of Dezenhall Resources).
Washington-based crisis management consultants. Crisis
management--United States--Case studies; Public
relations--United States--Case studies.
Ed. Jack Gottschalk (1993).
Crisis Response: Inside Stories on Managing Image under Siege.
(Detroit, MI: Gail Research Inc., 463 p.). Corporate Image,
Crisis Management.
Keith Michael Hearit (2005).
Crisis Management by Apology: Corporate Responses to Allegations
of Wrongdoing. (Mahwah, NJ: Lawrence Erlbaum Associates,
250 p.). Corporate image; Crisis management; Apologizing;
Corporations--Public relations; Business communication.
Role of apology in response to public
attack.
Allan J. Kimmel (2004).
Rumors and Rumor Control: A Manager’s Guide to Understanding and
Combatting Rumors. (Mahwah, NJ: Lawrence Erlbaum, 256
p.). Professor of Marketing at ESCP-EAP, European School of
Management (Paris). Communication in management; Rumor; Crisis
management. Rumor phenomenon - unique and
distinct form of communication.
Richard S. Levick, Larry Smith, Jack Trout
(Introduction) (2007).
STOP THE PRESSES: The Crisis and Litigation PR Desk Reference
(Watershed Press, 233 p. [2nd ed.]). President and CEO of Levick
Strategic Communications; Senior Vice President of Levick
Strategic Communications. Crisis management; Crisis
communications; Litigation. Best communications practices for
corporations, countries, high-profile individuals facing trials
by fire in Court of Public Opinion; dos and don'ts of crisis
planning, media relations-print, broadcast, blogs, other online
media; analyses of cross-border issues, SEC investigations, law
firm crises, product liability, antitrust, health care, more.
Gerald C. Meyers with John Holusha (1986).
When It Hits the Fan: Managing the Nine Crises of Business.
(Boston, MA: Houghton Mifflin, 271 p.). Crisis management.
Gerald C. Meyers & Susan Meyers (2000).
Dealers, Healers, Brutes & Saviors: Eight Winning Styles for
Solving Giant Business Crises. (New York, NY: Wiley, 266
p.). Corporate turnarounds; Crisis management.
Ian I. Mitroff (2005).
Why Some Companies Emerge Stronger and Better from a Crisis: 7
Essential Lessons for Surviving Disaster. (New York, NY:
American Management Association, 238 p.). Professor in both the
Marshall School of Business and the Annenberg School for
Communications (University of Southern California). Crisis
management; Emergency management; Leadership. 7
distinct competencies to handle crises effectively.
Ian I. Mitroff and Ralph H. Kilmann (1984).
Corporate Tragedies: Product ampering, Sabotage, and Other
Catastrophes. (New York, NY: Praeger, 1450 p.).
Organizational effectiveness.
Marion K. Pinsdorf (1999).
Communicating When Your Company Is under Siege: Surviving Public
Crisis. (New York, NY: Fordham University Press, 425 p.
(3rd ed.)). Corporate image; Public relations; Crisis
management; Business communication; Strategic planning.
Stan Sauerhaft and Chris Atkins (1989).
Image Wars: Protecting Your Company When There's No Place to
Hide. (New York, NY: Wiley, 246 p.). Corporate Image.
Herb Schmertz with William Novak (1986).
Good-Bye to the Low Profile: The Art of Creative Confrontation.
Former Head of Communications for Mobil Oil.
(Boston, MA: Little, Brown, 242 p.). Public relations.
_________________________________________________________________________________
LINKS
BulletProofBlog
http://www.bulletproofblog.com
Blog on Crisis Communications; Steve Ellis, Senior Vice
President of Levick Strategic Communications.
DisastersLawsuits.htm
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