Management Links
MANAGEMENT: Quality Management

"Profitability is the Key to Value. If You've Got it, Flaunt It. If You Don't Have It, Get It (business strategy). If You Can't Get It, Get Out (capital strategy)."

--- Bill Fruhan, Professor of Finance, Harvard Business School, author of: Financial Strategy: Studies in the Creation, Transfer, and Destruction of Shareholder Value.

Rafael Aguayo (1990). Dr. Deming: The American Who Taught the Japanese About Quality. (Seacaucus, NJ: Carol Pub. Group, 289 p.). Deming, W. Edwards (William Edwards), 1900- ; Quality control--United States.

W. Edwards Deming (

Jerry Bowles and Joshua Hammond (1991). Beyond Quality: How 50 Winning Companies Use Continuous Improvement. (New York, NY: Putnam, 254 p.). Industrial management--United States; Quality control--United States.

John Butman (1997). Juran: A Lifetime of Influence. (New York, NY: Wiley, 260 p.). Juran, J. M. (Joseph M.), 1904- ; Industrial engineers--United States--Biography; Quality control--History; Total quality management. The man, his times, evolution of concepts of quality and management.

Joseph M. Juran Joseph M. Juran (

Peter Capezio and Debra Morehouse (1995). Taking the Mystery Out of TQM: A Practical Guide to Total Quality Management. (Franklin Lakes, NJ: Career Press, 342 p.). Total quality management.

Robert E. Cole (1999). Managing Quality Fads: How American Business Learned to Play the Quality Game. (New York, NY: Oxford University Press, 284 p.). Quality circles; Quality circles--United States--History; Industrial management--United States--History; Industrial Management--Japan--History.

Philip B. Crosby (1979). Quality Is Free: The Art of Making Quality Certain. (New York, NY: McGraw-Hill, 309 p.). Philip Crosby Associates; Former Quality Manager for Martin-Marietta (created the Zero Defects concept). Quality assurance.

--- (1996). Quality Is Still Free: Making Quality Certain in Uncertain Times. (New York, NY: McGraw-Hill, 264 p.). Philip Crosby Associates; Former Quality Manager for Martin-Marietta (created the Zero Defects concept). Quality assurance.

--- (1999). Quality and Me: Lessons from an Evolving Life. (San Francisco, CA: Jossey-Bass, 251 p.). Philip Crosby Associates; Former Quality Manager for Martin-Marietta (created the Zero Defects concept). Crosby, Philip B.; Total quality management; Quality control; Executives--Biography.

W. Edwards Deming (2000). Out of the Crisis. (Cambridge, MA: MIT Press, 507 p. [orig. pub. 1986]). Industrial management--United States; Industrial productivity--United States; Quality of products--United States. 

Lloyd Dobyns and Clare Crawford-Mason (1991). Quality or Else: The Revolution in World Business. (Boston, MA: Houghton Mifflin, 309 p.). Total quality management.

George Eckes (2001). The Six Sigma Revolution: How General Electric and Others Turned Process into Profits. (Ne York, NY: Wiley, 274 p.). Quality control--Statistical methods; Production management--Statistical methods. 

--- (2005). Six Sigma Execution: How the World's Greatest Companies Live and Breathe Six Sigma. (New York, NY: McGraw-Hill, 278 p.). Six sigma (Quality control standard); Quality control--Statistical methods; Quality control--Case studies; Organizational change. 

Andrea Gabor (1990). The Man Who Discovered Quality: How W. Edwards Deming Brought the Quality Revolution to America: The Stories of Ford, Xerox, and GM. (New York, NY: Times Books, 326 p.). Deming, W. Edwards (William Edwards), 1900-; Quality control--United States.

David L. Goetsch, Stanley Davis. (1994). Introduction to Total Quality: Quality, Productivity, Competitiveness. (New York, NY: Merrill, 606 p.). Total quality management.

--- (1995). Implementing Total Quality. (Englewood Cliffs, NJ: Prentice Hall, 285 p.). Total quality management.

Kaoru Ishikawa; translated by David J. Lu (1985). What is Total Quality Control? The Japanese Way. (Englewood Cliffs, NJ: Prentice-Hall, 215 p.). Quality control--Japan.

J. M. Juran (1988). Juran on Planning for Quality. (New York, NY: Free Press, 341 p.). Quality control; Quality assurance.

--- (1989). Juran on Leadership for Quality: An Executive Handbook. (New York, NY: Free Press, 376 p.). Quality control--Handbooks, manuals, etc.; Quality assurance--Handbooks, manuals, etc.

--- (1992). Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services. (New York, NY: Free Press, 538 p.). Quality control; Production management--Quality control.

J. M. Juran, Frank M. Gryna (1993). Quality Planning and Analysis: From Product Development Through Use. (New York, NY: McGraw-Hill, 634 p.). Quality control; Quality assurance.

ed. J. M. Juran (1995). A History of Managing for Quality: The Evolution, Trends, and Future Directions of Managing for Quality. (Milwaukee, WI: ASQC Quality Press, 688 p.). Total quality management--History; Quality control--History.

George Labovitz, Yu Sang Chang, Victor Rosansky (1993). Making Quality Work: A Leadership Guide for the Results-Driven Manager. (New York, NY: HarperBusiness, 198 p.). Total quality management; Consumer satisfaction; Leadership.

Jeremy Main (1994). Quality Wars: The Triumphs and Defeats of American Business. (New York, NY: Free Press, 382 p.). Total quality management--United States--Case studies.

Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh (2000). The Six Sigma Way: How GE, Motorola, and Other Top Companies Are Honing Their Performance. (New York, NY: McGraw-Hill, 422 p.). Founder and President of Pivotal Resources; Senior Consultant with Pivotal Resources; Professional Engineer and Pivotal Resources Consultant. Quality control--Statistical methods; Production management--Statistical methods. 

Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham (1994). Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality. (Chicago, IL: Probus Pub. Co., 225 p.). Total quality management--Evaluation; Total quality management.

Mary Walton (1990). Deming Management at Work. (New York, NY: G.P. Putnam's, 249 p.). Quality Management, Quality Assurance

Mary Walton; foreward by W. Edwards Deming (1986). The Deming Management Method. (New York, NY: Dodd, Mead, 262 p.). Quality Management, Quality Assurance.



American Society for Quality                                                                                                                                                                             

The American Society for Quality (ASQ) has been the leading quality improvement organization in the United States for more than 50 years. Its members have initiated most of the quality methods used throughout the world, including statistical process control, quality cost measurement and control, total quality management, failure analysis, and zero defects. ASQ was incorporated as the American Society for Quality Control in 1946 as the result of the merger of several local quality societies that had formed after wartime statistical quality control classes. The classes were held to improve and maintain the quality of defense materials during World War II. To meet the needs of a changing marketplace, the organization changed its name to the American Society for Quality in 1997


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