- Taicho Daishi built, ran spa, Houshi, in town of Awazu Onsen
in Ishikawa Prefecture; 1994- recognized by
Guinness Book of World Records as oldest inn in world.
- James Mivart opened hotel in house at 51 Brook Street, London;
1817 - acquired
second house, to use as annex, at 57 Brook Street;
1838 - owned row
of five consecutive houses, created one large hotel;
1854 - acquired by
William and Marianne Claridge; named 'Claridge’s, late Mivart’s';
1856 - name changed to Claridge’s;
1881 - acquired by consortium;
1894 - acquired by
Richard D’Oyly Carte (builder of Savoy Hotel);
November 1898 -
newly rebuilt, reopened; 1996
- first major designer restoration since 1930s, in modern Art
July 4, 1828
- Cornerstone laid for Tremont House, Boston, MA (Isaiah Rogers
architect); first U.S. hotel to install bathrooms (indoor
plumbing, running water); water raised by steam-powered pump to
a storage tank on roof, fed by gravity to the taps.
October 16 , 1829
- First U.S. annunciator ("hanging bells") installed in the
Tremont House, Boston, MA, invented by Seth Fuller; 140 bells in
a space 57 feet long, 6 feet high and 1 foot deep; small hammer
hit a gong, caused an audible warning sound, vibrated a card
giving the room number.
Harvey Parker established the Parker House in Boston, MA;
introduced European Plan, started practice of serving meals
continuously, coined term "scrod" for fresh white fish
catch of the day;
1968 - acquired by
Dunfey Hotels Corporation; 1983 - name changed to
Omni Parker House; longest continually operating hotel in
Harvey Parker -
Parker House (http://www.omnihotels.com/upload/images/temp/harveyparker.jpg)
1875 - Palace Hotel (San Francisco) opened;
vision of William Ralston, founder of Bank of California, his
partner, Senator William Sharon.
June 1, 1883 -
Antlers Hotel opened in Colorado Springs, CO (on land donated by
city founder Gen. William Jackson Palmer; named for his
collection of elk, deer trophies on display);
2004 - become
December 19, 1885
- Elisha Spurr Babcock, Jr. (retired railroad executive from
Evansville, IN), Hampton L. Story (of Story and Clark Piano
Company of Chicago), Jacob Gruendike, president of First
National Bank of San Diego, bought Coronado, "crown", and North
Island property in San Diego, CA for $110,000; 1886
- created Coronado Beach Company; November 13, 1886
- held first Coronado land auction; raised nearly $2.2 million;
March 19, 1887 - broke ground for hotel;
February 19, 1888 - Hotel del Coronado opened, 399
bedrooms, theater and ballroom covered 111,000 square feet;
July 1889 - John D. Spreckels (son of "Sugar
King," Claus Spreckels) bought out Story's 1/3 interest in hotel for
$511,050; 1903 - Spreckels assumed full ownership;
April 1, 1948 - acquired by Robert A. Nordblom;
April 3, 1948 - acquired by Barney Goodman;
1960 - acquired, rejuvenated by John Alessio ($2million
dollars); October 1963 - acquired by M. Larry
Lawrence (future ambassador to Switzerland under President
Clinton); 1997 - acquired by Lowe Enterprises
(completed $55 million restoration project in August 2001).
- Hotel del Coronado
1887 - Four
brothers, Martin, Tigran, Aviet, Arshak Sarkies, opened Raffles
Hotel in Singapore.
July 10, 1887 - Grand Hotel opened on Mackinac
Island (owned, built by Mackinac Island Hotel Company, 1886
joint venture of Michigan Central Railroad, Grand Rapids and
Indiana Railroad, Detroit and Cleveland Steamship Navigation
Company); billed as a summer retreat for vacationers who arrive
by lake steamer from Chicago, Erie, Montreal, Detroit, and by
rail from across the continent; rates are $3 to $5 a night;
1890s - Grand
Hotel's Front Porch - longest in the world, principal meeting
place for all of Mackinac Island;
1933 - acquired by W. Stewart Woodfill (had been
hired as desk clerk in 1919); 1979
- acquired by R.D. (Dan) Musser (had joined hotel staff in 1951.
January 1, 1888 - Boston architect Franklin W.
Smith opened Casa Monica Hotel in St. Augustine, FL (had bought
parcel of land from Henry Flagler in 1887); named for St.
Monica, mother of revered St. Augustine (namesake of city);
three guests registered; acquired by Henry Flagler few moths
later; renamed Hotel Cordova; 1932
- closed; 1962 -
acquired by St. John's County, used as county courthouse;
1997 - acquired by
The Kessler Collection (Richard C. Kessler);
December 10, 1999
- reopened as Casa Monica Hotel.
May 16, 1888
- Canadian Pacific Railway opened Hotel Vancouver, Vancouver,
BC; five-story, brick structure that looked and functioned much
like a farmhouse; 1916 - second Hotel Vancouver
opened, turned into a government administration building during
World War II; 1949 - torn down; May 1939
- third Hotel Vancouver opened in time for the Royal visit of
King George VI and Queen Elizabeth at a final cost of $12
Richard D'Oyly Carte opened Savoy Hotel in London; produced
Savoy Operas of Gilbert and Sullivan, founded D'Oyly Carte Opera
Company, built Savoy Theatre; hotel named to to memorialize
history of the property (dated to 1246), former home of Savoy
Palace (burned in 1381).
1889 - Jerome
B. Wheeler, half owner of New York City's Macy's Department
Store, donated prime parcel of land (Jacob's Corner), loaned
Kansas innkeepers (Bixby, Phillips) $60,000 for construction of
Hotel Jerome in Aspen, CO; took over project, built of red brick
and sandstone at cost of $150,000; November 27, 1889
- opened on Thanksgiving eve; Colorado's first hotel with
electricity, indoor plumbing; first hotel west of Mississippi
River with an elevator; 1892 - acquired by Archie
C. Fisk (Denver) for $125,000; 1910 - failed to
pay taxes, Pitkin County became owner; 1911 -
acquired by Mansor Elisha, local businessman, for back taxes;
1946 - Walter Paepcke, president of Container
Corporation of America, leased hotel for next 25 years;
March 1946 - renovated; 1968 - acquired by
John Gilmore of Michigan for amount of back taxes following
death of Walter Paepcke in 1966; 1985 - acquired
by Jim McManus and group of major investors, restored;
1998 - named one of elite members of The Leading Hotels
of the World; June 2005 - acquired by Christy
Everest, Chairman and CEO of The Oklahoma Publishing Company,
for 33.7 million (about $366,304 per room); 2007 -
acquired by Elysian Worldwide, LLC and Lodging Capital Partners,
LLC; managed by RockResorts International, LLC (wholly-owned
subsidiary of Vail Resorts, Inc.).
July 1, 1891
- James Pourtales, Prussian count, opened The BROADMOOR Casino
(had formed The BROADMOOR Land and Investment Company in 1890,
purchased 2,400 acres for development); 1897 -
acquired by Winfield Scott Stratton Estate; May 9, 1916
- 40-acre site of The BROADMOOR Casino and Hotel, adjoining 400
acres acquired by Spencer Penrose; June 29, 1918 -
The BROADMOOR officially opened with four wings, striking pink
stucco facade, 18-hole golf course; "grande dame of the
- Broadmoor (http://books.google.com/books?id=OtTA0jxdAJsC&pg=PA83&img=1&zoom=3&hl=en&ots=KM77yU4-72&sig=ACfU3U2uRJkp4NzGcpCrTqDs7gG8gyd1iA&w=575)
March 4, 1893 - Waldorf Hotel opened in New York City at the corner of Fifth
Avenue and 33rd Street; built by William Waldorf Astor,
13-stories, 450 rooms; 1897 -
Astoria Hotel in
New York City with frontage on Fifth Avenue, length along 34th
Street; built by
John Jacob Astor IV; 16-stories; November
1, 1897 - Waldorf-Astoria (Waldorf and Astoria hotels
combined) opened; largest hotel in the world (1,300 rooms);
1929 - demolished to make way for the
construction of the Empire State Building.
December 16, 1903 - Jamshetji
Nusserwanji Tata opened Taj Mahal Palace & Tower in Mumbai,
India's first Luxury hotel; 1972
- first to open 24-hour coffee shop in India at Taj Mahal Palace
& Tower, Mumbai; 2007
- Taj Hotels Resorts and Palaces comprised 57 hotels in 40
locations across India, 18 international hotels.
Frank Drisco built boutique hotel in Pacific Heights section of
San Francisco; originally named El Drisco to give it
Colonel John Jacob Astor IV
St. Regis Hotel (New York) in Beaux
- Fourth Earl Grey acquired first "Trust House" in
Hertfordshire, UK; hailed as rebirth of traditional English
country inn; 1930s - 222 hotels (including
Brown's, The Cavendish, Hyde Park Hotel, Grosvenor House);
1966 - acquired, merged with John Gardner Catering,
one of Britain's largest catering companies; 1970
- merged with Forte's Holdings, formed Trust Houses Forte;
1971 - operated 181 hotels (10,300 rooms).
March 21, 1904
- The St. Francis Hotel opened in San Francisco; built by family
of Charles Crocker for $2.5 million; 1938 -
operated the world’s only silver coin cleaning operation as a
favor to its guests to keep ladies’ white gloves from getting
May 17, 1906
- Turnberry Hotel (100 rooms), a new luxury golfing hotel built
by the Glasgow and South-Western Railway Company, opens in
conjunction with the Maidens and Dunure Light Railway, 19 miles
long through the heart of Burns Country at Alloway, inland
through the estate of Culzean and on to Turnberry.
April 18, 1907
- Grand banquet celebrated opening of The Fairmont Hotel (San
Francisco). Tessie and Virginia Fair, daughters of James Graham
Jim'), one of San Francisco's wealthiest citizens (struck it
rich in Nevada Silver mining), were determined to construct
grand monument to their father (passed away in 1894); 1902
- construction began on The Fairmont Hotel; 1906 -
Fair sisters sold hotel to Herbert and Hartland Law; chose Julia
Morgan as architect, first woman graduate of prestigious Ecole
des Beaux Arts in Paris;
- reacquired by Tessie (Fair) Oelrichs; 1924 -
D.M. Linnard bought controlling interest from Oelrichs family;
1929 - acquired by George Smith, mining engineer,
who had just completed Mark Hopkins Hotel; 1941 -
reacquired by D. M. Linnard; end of WW II -
acquired by Benjamin Swig, decorated by Dorothy Draper;
1947 - grand reopening of Venatian Room; November
1961 - 23 story Tower opened; 1999 -
Fairmont Hotels merged with Canadian Pacific Hotels, formed
Fairmont Hotels & Resorts, largest operator of luxury hotels and
resorts in North America.
James Graham Fair -
1, 1907 - Plaza Hotel (New York) opened on a site
formerly occupied by the Alfred Gwynne Vanderbilt mansion;
18-story, $12 million, 750-room hotel in the French Renaissance
Beaux-Arts style was project of Bernhard Beinecke, hotelier Fred
Sterry and Harry S. Black (49), President of Fuller Construction
Company (Fuller's son-in-law) in 1900, taken over by United
States Realty and Construction Company in October 1902,
reorganized as United States Realty and Improvement Company in
May 1904; Mr. and Mrs. Alfred Gwynne Vanderbilt were first guests
to sign register; 2004 - acquired by El Ad Group
(New York) for $675 million (about $650 per square foot).
Harry S. Black
- site of Plaza
January 1, 1909
- Hotel Boulderado opened in Boulder, CO (council members had
offered stock at $100/share to raise money to build it..."We
have invested our money in the enterprise because it represents
Boulder's greatest need. We shall be glad of returns, but shall
be infinitely gladder if we secure a hotel of such beauty of
proportions and architectural design that it will stand as a
monument to her permanency and pride in her enterprises. Let it
be the Hotel Beautiful"); named for "Boulder" and "Colorado" so
that no guest would forget where he had stayed; all bedrooms
fitted with light fixtures that ran on natural gas, electricity;
telephones installed in most of 75 rooms; room rates from $1.00
1911 - Colonial
Hotel opened in Point Richmond, CA; served mostly workers from
nearby Standard Oil refinery;
1930s - acquired by A. V. McAfee, former manager
at Claremont Hotel (Berkeley, CA); . name changed to Hotel Mac;
1971 - fire
damaged structure, closed; 1978
- Bill Burnett, Griff Brazil formed company to restore, reopen
as hotel, fine dining restaurant.
June 10, 1911 -
Hotel Galvez opened in Galveston, TX (honored Bernardo de Galvez
y Madrid, Viscount of Galveston and Count of Galvez, for whom
city named) at cost of $1 million;
October 3, 1940 - acquired by William
Lewis Moody, Jr.; 1971
- acquired by Harvey O. McCarthey, Dr. Leon Bromberg;
1978 - acquired by
Denton Cooley; 1989
- became Marriott franchise; April
1995 - acquired by George P. Mitchell
(Galveston native, real estate developer);
1996 - Mitchell Historic Properties
signed management agreement, gave operating control to Wyndham
Hotels & Resorts under Hotel Galvez name.
May 1, 1912 -
Beverly Hills Hotel opened.
1915 - Claremont Hotel opened, in time for Pan
Pacific International Exposition in San Francisco; named for the
Claremont district in East Bay area; built by Frank Havens and
Frank "Borax" Smith of "Realty Syndicate" as destination for
point for Smith's Key Route Line commuter trains; attracted
property development for Realty Syndicate (1900 - owned 13,000
acres of adjacent land in Claremont, Rockridge areas; 1937
- Claude Gillum, with The Claremont since 1926, purchased
property for $250,000; virtually rebuilt it from foundation up,
completely refurbished interior; 1954 - acquired
by Harold J. Schnitzer of Harsch Investment Corporation; $24
million in improvements between 1978-1981; January 1989
- added a $6 million amenity authentic European-style health,
fitness and beauty spa; April 1998 - acquired by
KSL Recreation Corporation, La Quinta, CA-based owner, operator
of landmark resorts, golf courses around the country.
1919 - Conrad Hilton purchased his
first hotel, "The
(opened in 1916 by Henry L. Mobley), in Cisco, TX with $5,000 of
his own money, $15,000 from friends , $20,000 bank loan (sold it
to his mother in 1924); 1925 - first hotel to
carry Hilton name built in Dallas; 1946 - Hilton
Hotels Corp. formed; went public; 1949 - acquired
Waldorf-Astoria hotel in New York; 1959 -
pioneered the "airport hotel" concept with San Francisco Airport
Hilton; 1964 - spun off Hilton International as a
separate corporation; 1970 - purchased two major
properties in Las Vegas (renamed Las Vegas Hilton, Flamingo
Hilton). first New York Stock Exchange-listed company to enter
domestic gambling business; 1998 - spun off casino
operations; 1999 - acquired Doubletree, Embassy
Suites, Hampton Inn, Homewood Suites brands for $3.7 billion;
2006 - reacquired Hilton International, lodging
operations of British-based Hilton Group, reunified Hilton
Hotels brand; earned record $572 million on sales of $8.2
December 12, 1925
- The first motel, ''Motel Inn'', opened in San Luis
May 20, 1927
- J. Willard Marriott moved to Washington DC with new bride;
opened nine-stool A&W Root Beer stand, later called "The Hot
Shoppe", with Hugh Colton; 1928 - Colton sold his
half of business for $5,000, Marriott became sole owner;
1929 - Hot Shoppes, Inc., officially incorporated;
1937 - airline catering business began;
1939 - landed first food-service management contract
with U.S. Treasury; 1945 - landed first government
feeding contract; 1955 - landed first
institutional and school feeding contracts; 1957 -
opened first hotel, 365-room Twin Bridges Motor Hotel in
Arlington, VA; 1967 - name changed from Hot
Shoppes, Inc., to Marriott Corporation; 1973 -
obtained first hotel-management contracts; 1977 -
sales top $1 billion; 1981 - 100th hotel opened in
Hawaii; 1983 - first Courtyard hotel opened;
1987 - acquired Residence Inn Company, entered
lower-moderate lodging segment with Fairfield Inn; 1989
- opened 500th hotel in Warsaw, Poland; 1993 -
company split into Marriott International and Host Marriott
Corporation; 1995 - acquired the Ritz-Carlton
Hotel Company, LLC; 1998 - 1,500th hotel opened;
sales reached $8 billion; 2000 - 2,000th Marriott
property opened in Tampa, FL; 2002 - over 2,300
hotels, 156 Senior Living Services Communities, 200,000
associates, operations in 63 countries and territories with
annual sales of $20 billion; opened 2,500th hotel worldwide in
Phoenix, AZ; increased North American market share to 8%;
2004 - revenues totaled
$10 billion, $594 million in net
income; global system had 2,632 hotels and timeshare units
(484,690 rooms); 2005 - sold Ramada International
May 19, 1927
- Ritz-Carlton, Boston, opened, room rate of $15; Boston Mayor
James Michael Curley had asked Edward N. Wyner, local Boston
real estate developer, to build a world-class hotel; agreed,
changed an apartment building in process into a hotel; received
permission from The Ritz-Carlton Investing Company and the Paris
Ritz for use of the name and set out to create luxury in the
heart of Boston; 1983 - Gerald W. Blakely,
chairman and major shareholder of Cabot, Cabot & Forbes (land
developers), sold hotel and rights to The Ritz-Carlton name to
William B. Johnson, who established The Ritz-Carlton Hotel
July 16, 1927
- The Ahwahnee Hotel opened below Royal Arches rock formation in
meadow area that had served in past as village for native Miwoks
(conceived by Stephen Mather, National Park Service Director, in
early 1920s; Gilbert Stanley Underwood was selected as the
architect in July 1925; interior design directed by Dr. Phyllis
Ackerman and Professor Arthur Upham Pope); most complex trucking
endeavor of its day (over 5,000 tons of stone, 1,000 tons of
steel, 30,000 feet of timber hauled over challenging mountain
- Charles Pierre, born Pierre Casalasco in Sicily, son of
Jacques Pierre, owner of once internationally known Hôtel
Anglais in Monte Carlo, former Corsican headwaiter at Sherry's,
raised $15 million from investors that included Walter P.
Chrysler, E. F. Hutton, Otto Kahn, Herbert Pratt, filed plans
for 42-story Pierre hotel at the southeast corner of 61st Street
and Fifth Avenue in Manhattan ((designed by architects Schulze
and Weaver); October 1930 - 714-room hotel opened;
- acquired by John Paul Getty for $2.5 million; sold some of
property's original 714 guestrooms as cooperative apartments;
1973 - acquired by Trust House Forte; 1981
- acquired by Four Seasons Hotels and Resorts; 1992
- $70 million renovation; July 1, 2005 - acquired
by Taj Hotels Resorts and Palaces.
October 1, 1931
- Original Waldorf-Astoria Hotel opened in New York
on Park Avenue at 51st
St.; named after Astor family's hometown in Germany; 1949
- purchased by Hilton.
- Ernest and George Henderson, Robert Moore (all of Beacon
Participations investment company) acquired Continental Hotel in
Cambridge, MA; 1937- acquired Stonehaven
Hotel in Springfield, MA; 1939 - purchased three
hotels in Boston, one of which had electric sign ("Sheraton
Hotel") too expensive to replace;
expanded holdings to include
properties from Maine to Florida; 1947 -first
hotel chain to be listed on the New York Stock Exchange;
1949 - expanded internationally with purchase of two
Canadian hotel chains; December 11, 1951 -
Sheraton Corporation of America registered "Sheraton" trademark
first used 1928 (hotel and restaurant services); 1960s
- first Sheraton hotels in Latin America and Middle East and;
1965 - 100th Sheraton opened; 1985 -
first international hotel chain to operate hotel in People's
Republic of China; 1998 - acquired by Starwood®
Hotels & Resorts Worldwide, Inc.
- Rai Bahadur Mohan Singh Oberoi acquired first property, The
Clarkes Hotel, from his mentor; mortgaged his wife’s jewelry,
all his assets; 1938
-signed lease to take over operations of 500 hundred rooms Grand
Hotel in Calcutta (on sale following cholera epidemic);
1943 - acquired
controlling interest in Associated Hotels of India (owned Hotel
Cecil and Corstophans in Shimla, Maidens and Imperial hotels in
Delhi, hotel each in Lahore, Murree, Rawalpindi, Peshawar);
first Indian to run country’s largest, finest hotel chain;
1959 - started
flight catering operations in India;
1965 - opened Oberoi Inter Continental,
in New Delhi (first modern, five-star hotel in country); India’s
first luxury hotel; 1966
- established Oberoi School of Hotel Management;
1973 - opened
35-story Oberoi Sheraton in Bombay; first Indian to work in
association with international chains to woo international
travelers to India (foreign occupancy soared to average of 85%);
2010 - operated by
P.R.S. "Biki" Oberoi (son), Chairman and Chief Executive Officer
of EIH Limited (flagship company of The Oberoi Group); more than
12,000 employees worldwide, 28 hotels and three cruisers in five
- Charles Forte borrowed £2,000 borrowed from his father, opened
Meadow Milk Bar, England's second milk bar (soda fountain), on
Regent Street; 1938 - owned five milk bars;
1951 - won contract to supply Festival of Britain;
1955 - first contract for food service at Heathrow
Airport (eventually provided 40 million meals/year to 150
airlines); 1958 - acquired Waldorf Hotel in
central London; mid-1960s - acquired three of
finest hotels in Paris (George V, Plaza Athenee, Hotel de la
Tremoille); 1970 - Forte's Holdings had amassed
total of 43 hotels with 12,500 beds, largest caterer in Britain,
pretax profit of £5.6 million; merged with Trust Houses, formed
Trust Houses Forte; 1973 - owned 95.5% share of
TraveLodge; 1987 - joint venture with Pepsico to
operate 310 Kentucky Fried Chicken restaurants in UK; 1996
- acquired for £3.8bn
- Curtis L. Carlson founded Gold Bond Stamp Company in
Minneapolis, MN; 1953 - trading stamps introduced
into Super Valu food stores, first large supermarket chain in
nation to use trading stamps; 1962 - Carlson
acquired first Radisson Hotel in downtown Minneapolis;
1968 - peak year for trading stamps issued
nationally by all companies; 1973
- name changed to Carlson Companies, Inc.;
1975 - acquired T.G.I. Friday's restaurants (opened
500th restaurant in U.S.
in 2001); 1977 - $1 billion in annual revenues;
1996 - acquired Regent brand; 2008 -
Regent Seven Seas Cruises operations acquired by Apollo
Management L.P.; Carlson Leisure Group, portfolio of leisure
travel-related businesses acquired by CLG's management team
- Irving Saunders, successful real estate entrepreneur,
purchased small hotel across from former Metropolitan Theater
(now The Wang Center) in Boston, MA; 1948 -
acquired Copley Square Hotel (one of first hotels in nation to
lease space to restaurant operator - Café Budapest, Boston
institution); 1962 - Saunders Hotel Group ("SHG")
officially incorporated as one of first independent management
companies in United States; 1963 - acquired minor
interest in Lenox Hotel (full control in 1996) 1965
- Broadway Hotel taken by eminent domain by City of Boston to
make way for Elliot Norton Park in Boston's Theater District;
1976 - acquired abandoned Statler Hilton Hotel,
reopened it as The Boston Park Plaza Hotel & Towers (first hotel
ever to reopen in Boston after having once been shut);
1996 - Boston Park Plaza acquired by Starwood Hotels.
1946 - Joseph
Warford Drown created Hotel Bel-Air after buying an 18.5 acre
site in lower Stone Canyon in Alphonzo E. Bell's residential
enclave Bel-Air Estates in 1945; owned hotel for 36 years;
favorite rooms: Judy Garland (118), Marilyn Monroe (133, 135),
Richard Nixon (138), Doris Day (150), Mario Lanza (155), David
Niven (99), Tyrone Power (136), Bette Davis (140), Yul Brenner
(264), Barbara Hutton (160, 161), Grace Kelly ((160), Jackie
Gleeson (160), Margaret Thatcher (150).
1946 - M.K.
Guertin, Long Beach, CA-based hotelier with 23 years of
experience in lodging industry, founded Best Western as a
cooperative membership association, an informal telephone
referral system among network of about 40 independent hotel
operators; 1948 - 162 properties; 1963
- largest chain in industry (699 member hotels, 35,201 rooms);
1964 - "Gold Crown" logo introduced; began global
expansion when Canadian hotel owners joined system; 1976
- entered Mexico, Australia, New Zealand.
December 26, 1946
- Mobster Benjamin "Bugsy" Siegel opened The Pink Flamingo Hotel
& Casino in Las Vegas, NV (named for his girlfriend, Virginia
Hill, whose nickname was "The Flamingo" because of her red hair
and long legs) to generate sales (hotel not yet completed);
total cost of $6 million on 40-acre facility; casino lost
$300,000 in first week of operation; had taken property already
under construction by Billy Wilkerson, owner of Hollywood
Reporter, supervised the building; January 1947 -
Flamingo closed; March 1, 1947 - re-opened as The
Fabulous Flamingo; April 1947 - Wilkerson forced
out; May 1947 - resort profitable; June 20,
1947 - Siegel killed while reading newspaper at Hill's
Beverly Hills mansion; 2007 - hotel now known
today as The Flamingo Las Vegas; owned, operated by Harrah's
Entertainment, 3,626 hotel rooms, 77,000-square-foot casino.
- Homebuilder Charles Kemmons Wilson opened first Holiday Inn
motel on Sumner Avenue in Memphis, TN; 1954 - he
and Wallace E. Johnson incorporated; name (Holiday Inn) chosen
by architect Eddie Bluestein as a joke, reference to Bing Crosby
movie; 1960 - went international; 1968
- 1000th Holiday Inn opened in San Antonio, TX;
August 24, 1989
- acquired by British brewery Bass.
1953 - Moana
Hotel Manager Lyle Guslander borrowed $25,000, leased Coco Palms
property (24-room inn, 5 employees), part of an old copra
plantation on island of Kauai, HI; asked Grace Buscher to run
it; became renowned as one of first hotels in Hawaii that
celebrated Hawaiian culture; 1965 - Buscher named
Outstanding Hotel Manager of the Year from among an
international selection; 1969 - Guslander's Island
Holidays hotel chain acquired for $20 million by American
Factors; married Buscher; 1979 - Buscher named
"Man of the Year" at New York City’s International Hotel, Motel
and Restaurant Show, first woman to win title; 1992
- Hurricane Iniki severely damaged Coco Palms Hotel; resort
decayed as repairs, insurance issues proved too costly.
Lyle Guslander - Coco Palms
September 27, 1957
- Jay A. Pritzker opened Hyatt Corporation's first hotel at Los
Angeles International Airport (acquired Hyatt House, owned by
local entrepreneur, Hyatt R. von Dehn. for $2.2 milion);
1967 - opened world's first atrium hotel, Hyatt Regency
Atlanta; became known worldwide; 1969 - 13 Hyatt®
hotels in United States, opened first international hotel, Hyatt
Regency Hong Kong; 1980 - Grand Hyatt® and Park
Hyatt® brands introduced; 1998 - 182 hotels, 34
more under construction ; 2006 - 215 Hyatt branded
hotels and resorts (over 90,000 rooms) in 43 countries around
the world; 49 Hyatt hotels and resorts under development,
including 15 new hotels in China.
- Five Dunfey brothers founded Dunfey Hotels Corporation; began
with Lamie’s Motor Inn (32 rooms) in Hampton, NH; Jack Dunfey as
president; 1972 - acquired by Aetna Life &
Casualty Co. (18 hotel, motor inn properties), operated by
Dunfeys; 1964 - acquired several existing hotels,
motor inns owned by Sheraton; became largest hotel franchise
holder in world (14 inns); 1968 - acquired
financially ailing Parker House in Boston; 1968 -
started "Wayfarers Club" (model for frequent traveler programs);
1976 - acquired by Aer Lingus, Irish national
airline; 1983 - acquired Omni International Hotels
(three hotels in Atlanta, Norfolk, Miami); company reorganized
into Dunfey Hotels (14 hotels, motor inns operated under
independent or franchise names, or under Dunfey name - divested
by 1992), Omni International Hotels (9 hotels); 1987-
acquired by World International Holdings, Ltd. and The Wharf
(Holdings) Limited for $135 million; first major hotel chain to
shift focus of its frequent traveler program from awards program
to guest recognition program; 1991 - World
International's share acquired by Wharf Holdings Limited;
February 1996 - Omni Hotels/North America acquired by
TRT Holdings, Inc. (Corpus Christi, TX) - nine upscale hotels,
management contracts, franchise agreements on 26 others, rights
to Omni Hotels brand name worldwide, excluding Asia; 1998
- acquired new Omni Hotels in San Francisco, Denver, Detroit,
Charlotte, New Haven, Connecticut, Puerto Aventuras, Mexico;
2008 - privately owned, mid-size company, operates 39
- Omni Hotels
- Isadore Sharp, builder in family construction business,
founded Four Seasons Hotels, Inc.; 1961 - opened
125-room Four Seasons Motor Hotel (cost less than $1 million),
modest motor hotel on edge of red light district in downtown
Toronto, ON (room went for $9 a night); location of hotel with
informality of motel; all rooms faced inner courtyard; opened
second property, Inn on the Park, in Toronto; 1972
- opened Four Seasons Sheraton (fourth hotel) with ITT to build
convention hotel in Toronto (had 49% interest); focused on
medium sized hotels of exceptional quality, with exceptional
service levels; specialized in personalized service,
round-the-clock, for global business traveler; first to provide
European-style concierge services, 24-hour room service, shampoo
in shower, bathrobes, cleaning and pressing, two-line phone in
every guest room, big, well-lighted desk, 24-hour secretarial
services; redefined luxury as service; 1992 - 43
hotels in 17 countries; first big hotel company to manage,
rather than own, hotel facilities that bore its name;
April 2007 - acquired by Cascade Investment (Microsoft
Chairman Bill Gates), Kingdom Hotels International (Prince
Al-Waleed bin Talal of Saudi Arabia) for $3.7 billion;
2008 - 74 hotels in 33 countries, 18,00 guest rooms,
more than 35 properties under development.
- Four Seasons Hotels and Resorts
1962 - William
Becker, Paul Green (Santa Barbara building contractors who
specialized in low-cost housing projects) opened First Motel 6 in Santa Barbara, CA
($6/night for spare, clean room); 54 rooms with no closets
(hanging bars, shelves), shower stalls with rounded corners to
reduce cleaning time, sheets which required no ironing,
coin-operated TV sets ($.25 for 6 hours); 53% occupancy rate in
first year; 1968 -
180-motel chain acquired by City Investing for $14 million;
1985 - acquired by
investor group led by Kohlberg, Kravis, Roberts & Company for
$881 million (59% occupancy rate); fall 1986 - initiated
advertising campaign with National Public Radio announcer Tom
Bodett ("We'll leave the light on for you");
1990 - acquired by
Accor S.A. for $1.3 billion; 1996
- introduced franchising; 2011
- more than 1,100 locations with more than 105,000 rooms in
United States, Canada; largest owned, operated hotel chain in
1967 - Paul Dubrule and Gérard Pélisson
opened first Novotel in Lille Lesquin;
1980 - acquired Sofitel, jewel of 4-star
french hotels; 1983
- created Accor S.A. (440 hotels, 1,500 public or institutional
restaurants, 35,000 employees, presence in 45 countries);
1990 - acquired
Motel 6 chain; 2005
- opened 4,000th hotel (Novotel Madrid Sanchinarro in Spain);
2011 - largest
hotel operator in world (nearly 4,100 hotels in 90 countries,
nearly 145,000 employees, more than 500,000 rooms).
- Six independent hoteliers founded Preferred Hotels & Resorts
as referral service for top guests; 2007 -
for-profit stock corporation representing more than 120 hotels
1975 - Tom Wolfe
began first hotel concierge desk in United States at Fairmont
Hotel (San Francisco); founded American chapter of Les Clefs
d'Or, professional association of concierges.
1977 - Hotels in
New York began using electronic locks on room doors (led by
Algonquin) - plastic, with magnetic strip swiped through card
reader on door; left electronic trail, stamped with times that
door opened, closed or was left ajar.
- Smith Travel Research (Hendersonville, TN), lodging industry's
leading information, data provider found 2005 most profitable
year ever for the domestic hotel industry; $122.7 billion in
industry revenue, $22.6 billion in profit (slightly higher than
the previous record in 2000).
- Record $35 billion in hotel mergers and acquisitions (source:
Jones Lang LaSalle Hotels).
July 3, 2007
- Hilton Hotels, world's fourth-largest hotelier (Doubletree,
Embassy Suites, Hampton Inn, Waldorf-Astoria properties -
480,000 rooms in 2,800 hotels in 76 countries), agreed to be
acquired by Blackstone Group for $26 billion; deal means
Blackstone will own, manage or franchise rights to 3,700 hotels
representing about 600,000 rooms.
(Ambassador East), Rick Kogan (1983).
Sabers & Suites: The Story of Chicago's Ambassador East.
(Chicago, IL: R. R. Donnelley & Sons, 100 p.). Ambassador East;
Hotel Chiago (IL).
(Banyan Tree Hotels & Resorts), Andrew
Milligan (2005). Resorting to Romance: How the Banyan Tree
Made a Brand Fit for Paradise. (London, UK: Cyan
Communications, 192 p.). Director of Interbrand. Banyan Tree
Hotels & Resorts; resorts--management; experience marketing.
1994 - owners had no
experience in hotel management, risked everything to develop
first property from poisoned land of disused tin mine in Thai
jungle; one of world's most luxurious, successful, socially
responsible boutique resort chains.
(Belvedere), Kristin Helberg (1986).
The Belvedere and the Man Who Saved It (Baltimore, MD:
Pumpkin Publications, 111 p.). Frenkil, Victor, 1908- ; Hotel
Belvedere (Baltimore, Md.); Hotelkeepers--United
(Best Western), William H. Skip Boyer (1996).
Simply the Best: A Celebration of the First 50 Years in the Life
and Times of Best Western International. (Phoenix, AZ:
Heritage Publishers, Inc., 96 p.). Director, Corporate
Communications. Best Western International; Hotels.
(Big Sur Inn), Anita Alan (2006).
Big Sur Inn: The Deetjen Legacy. (Salt Lake City, UT:
Gibbs Smith, 160 p.). Deetjen, Helmuth, d. 1972; Big Sur
Inn--History; Vernacular architecture--California--Big Sur.
1930's - Helmuth
Deetjen hid from authorities in his native Norway, discovered
secluded, brilliant beauty of Big Sur; bought several acres of
land in Castro Canyon.
(Brown Palace Hotel), Debra Faulkner (2010).
Ladies of the Brown (CO): A Women's
History of Denver's Most Elegant Hotel. (Charleston, SC
History Press, 160 p.). Teaches U.S. and Colorado history
Courses (Metropolitan State College). Brown Palace Hotel
--History --Anecdotes; Brown Palace Hotel --Biography
--Anecdotes; Women --Colorado --Denver --Biography --Anecdotes;
Women --Colorado --Denver --Social life and customs --Anecdotes;
Denver (Colo.) --Biography --Anecdotes; Denver (Colo.) --Social
life and customs --Anecdotes; Denver (Colo.) --History
1892 - Brown Palace Hotel opened
in Denver, CO; foremost destination for high-powered business
travelers, celebrities, royalty, politicians; some
of hotel's most fascinating, famous female visitors, residents,
employees (Denver's "Unsinkable" Molly Brown, Romania's Queen
Marie, Zsa Zsa Gabor, Mamie Eisenhower, many, many more); true
tales of romance, scandal, humor heartbreak; glimpse into lives
of generations of women from all walks of life.
(Boulder Dam Hotel), Dennis McBride (1993).
Midnight on Arizona Street: The Secret Life of the Boulder Dam
Hotel. (Boulder, CO: Boulder City/Hoover Dam Museum, 149
p.). Boulder Dam Hotel (Boulder City, Nev.);
(Briarcliff Lodge), Rob Yasinsac (2004).
Briarcliff Lodge. (Charleston, SC: Arcadia, 128 p.).
Historic Hudson Valley, serves as a trustee on the boards of the
Westchester County and Irvington Historical Societies.
Briarcliff Lodge (Briarcliff Manor, N.Y.)--Pictorial works;
King’s College (Briarcliff Manor, N.Y.)--Pictorial works;
Resorts--New York (State)--Briarcliff Manor--History--Pictorial
works; Briarcliff Manor (N.Y.)--History--Pictorial works.
(Broadmoor), Elena Bertozzi-Villa (1993).
Broadmoor Memories: The History of the Broadmoor.
(Missoula, MT: published for the Broadmoor by Pictorial
Histories Pub. Co., 193 p.). Broadmoor (Hotel : Colorado
Springs, Colo.); Hotels--Colorado--Colorado Springs--History;
Colorado Springs (Colorado)--Social life and customs.
(Broadmoor), Robert C. Olson (2008).
Speck: The Life and Times of Spencer Penrose. (Lake
City, CO: Western Reflections Pub. Co., 209 p.). Penrose,
Spencer, b. 1865; Broadmoor (Hotel : Colorado Springs, Colo.)
--History; Businessmen --Colorado --Biography; Industrialists
--Colorado --Biography; Real estate developers --Colorado
--Biography; Philanthropists --Colorado --Biography; Civic
leaders --Colorado --Biography; Mines and mineral resources
--Colorado --History; Colorado Springs (Colo.) --Biography;
Colorado --History --1876-1950. Colorado Springs mining magnate,
hotelier; made first fortune in C.O.D. mine; invested in
speculative technology for extracting copper from low-grade ore
at Bingham Canyon, UT (beginning of Utah Copper Co., later
Kennecott, source of Penrose millions); 1918 - built Broadmoor.
(Carlson Companies), Willmon L. White (1988).
The Ultra Entrepreneur: Curt Carlson. (Phoenix, AZ:
Gullers Pictorial, 139 p.). Carlson, Curtis L.; Carlson
Companies; Businesspeople--United States--Biography;
Curt L. Carlson
(Carlson Companies), Curtis L. Carlson (1994).
Good as Gold: The Story of the Carlson Companies.
(Minneapolis, MN: Carlson Companies, Inc., 238 p.). Founder of
Carlson Companies. Carlson, Curtis L.; Carlson
Companies--History; Businesspeople--United States--Biography;
Entrepreneurship--United States; Trading-stamps--History.
(Carlson Companies), Marilyn Carlson Nelson
How We Lead Matters: Reflections on a Life of Leadership.
(New York, NY: McGraw-Hill, 144 p.). Chairman and CEO of Carlson
Cos. Nelson, Marilyn Carlson; Carlson Companies;
Businesspeople--United States. What it's
like to be a woman in today's business world; leadership
precepts behind her business, managerial, corporate success;
combination of professional, personal experiences.
(Carlton Hotel), Eric Rosenthal (1972).
Meet Me at the Carlton; The Story of Johannesburg's Old Carlton
Hotel. (Cape Town, S. Africa: H. B. Timmins, 157 p.).
Carlton Hotel, Johannesburg; Johannesburg (South
(Carolina Inn), Kenneth Joel Zogry (1999).
The University's Living Room: A History of the Carolina Inn.
(Chapel Hill, NC: University of North Carolina at Chapel Hill,
149 p.). Executive Director, The Pope House Museum Foundation.
Carolina Inn; Chapel Hill -- North Carolina -- History.
(Catskills), [compiled by] Myrna Katz Frommer
and Harvey Frommer (1991).
It Happened in the Catskills: An Oral History in the Words of
Busboys, Bellhops, Guests, Proprietors, Comedians, Agents, and
Others Who Lived It
(San Diego, CA: Harcourt Brace Jovanovich, 245 p.).
Resorts--New York (State)--Catskill Mountains--History--20th
century; Catskill Mountains (N.Y.)--Social life and customs.
(Chateau Montebello), Jacques Lamarche (2001).
La Grande Saga du Chateau Montebello.
(Notre-Dame-de-la-Paix, QU: Editions de la Petite-Nation, 183
p.). Chateau Montebello (Hotel)--History; Montebello Region
(Claridge's Hotel), Jeffrey Robinson (1997).
The Hotel: Backstairs at the World's Most Exclusive Hotel.
(New York, NY: Arcade Publishing, 300 p.). Claridge's Hotel
(London, England)--History; Hotels--England--London--History.
(Cloister Hotel), Harold H. Martin (1978).
This Happy Isle: The Story of Sea Island and the Cloister.
(Sea Island, GA: Sea Island Co., 236 p.). Cloister Hotel.
(Club Mediterranee), Victor Franco avec la
collaboration de Jean-Albert Foex (1970). La Grande Aventure
du Club Mediterranee. (Paris, FR: R. Laffont, 336 p.).
Blitz, Gérard, 1912- ; Club Mediterranee. Blitz - founder of
- founders Club Med (http://clubmedblog.com.br/wp-content/uploads/2010/06/dupla.jpg)
(Club Mediterranee), Ali Imane avec Vonny Prat
Ali, du Club Méditerranée: Récit. (Paris, FR: Editions
Ramsay, 311 p.). Imane, Ali, 1947- ; Club Mediterranee;
(Club Mediterranee), Alain Faujas; avec une
postface de Gilbert Trigano (1994).
Trigano: l'Aventure du Club Med. (Paris, FR: Flammarion,
261 p.). Club Mediterranee--History.
(Club Méditerranée), Gilbert et Serge Trigano
La Saga du Club. (Paris, FR: Grasset, 348 p.). Club
Méditerranée--History; Tourism - Sociology.
(Coco Palms Hotel), David P. Penhallow (2007).
The Story of the Coco Palms Hotel: The Grace Buscher
Guslander Years 1953-1985. ( Li-hu‘e, Kaua‘i, HI: Rice
Street Press, 370 p.). Coco Palms Hotel; Guslander, Grace
(Commodore Hotel), John Dismukes Green (1925).
The Back of the House. With preface by George W. Sweeney.
(New York, NY: Gehring Pub. Co., 336 p.). Commodore Hotel, New
York; Hotels--Management; Hotels--Accounting.
(Concorde Club), Cole Mathieson, Norman Giller
The Concorde Club: The First 50 Years. (NMG Enterprises,
256 p.). Founder, Concorde Club. Concorde Club and Hotel;
Jazz--history--Great Britain; Entertainment--history--Great
Britain. Rise of South’s
premier Jazz, entertainment club in Eastleigh, Hampshire (set in
old school house).
(Davenport Hotel), Tony Bamonte, Suzanne
Schaeffer Bamonte (2001).
Spokane’s Legendary Davenport Hotel. (Spokane, WA:
Tornado Creek Publications, 288 p.). Davenport, L. M. (Louis
M.), b. 1869; Davenport family; Davenport Hotel (Spokane, Wash.)
--History; Historic buildings --Washington (State) --Spokane;
Hotels --Washington (State) --Spokane --History; Spokane (Wash.)
--Buildings, structures, etc. --History; Spokane (Wash.)
(Days Inns), Cecil Burke Day, Jr.; with John
Day by Day: The Story of Cecil B. Day and His Simple Formula for
Success. (Middle Village, NY: J. David Publishers, 208
p.). Day, Cecil, 1934-1978; Success in business--United States;
(Four Seasons), Isadore Sharp (2009).
Four Seasons: The Story of a Business Philosophy.
(Toronto, ON: Penguin Canada, 320 p.). Founder of Four Seasons
Hotels and Resorts. Sharp, Isadore; Four Seasons Hotels and
Resorts --History; Hotels --Canada. Created
world’s most admired, successful hotel brand
by building culture of true respect, caring, nurturing in more than thirty countries around world; no
background in hotel business; 1961 - built first Four Seasons hotel
with four-pillar business model: quality, service, culture,
brand; commitment to developing, rewarding excellent employees;
learned hotel business by trial, error.
(Friendship Inns), William Laas; illustrations
by Susan Valla (1975). The World of Friendship (New York,
NY: Popular Library, 171 p.). Williams, Joseph Richard, 1924- ;
Friendship Inns; Hotelkeepers--United States--Biography.
(Grand Hotel), H. Morgan Haskell (2001).
W. Stewart Woodfill: Master of Mackinac's Grand Hotel: A
Biographical Memoir. (Hilton Head, SC: H. Morgan
Haskell, 208 p.). Grand Hotel -- Mackinac Island.
(Heatherbed Lodge), Martie Sterling (1984).
Days of Stein and Roses. (New York, NY: Dodd, Mead, 208
p.). Heatherbed Lodge (Aspen, Colo.); Hotels--Colorado--Aspen;
Hotel management--Colorado--Aspen; Ski resorts--Colorado--Aspen.
(Hilton International), Thomas Ewing Dabney
The Man Who Bought the Waldorf; The Life of Conrad N. Hilton.
(New York, NY: Duell, Sloan and Pearce, 272 p.). Hilton, Conrad
(Hilton International), Conrad Nicholson
Be My Guest. (Englewood Cliffs, NJ: Prentice-Hall,
372 p.). Founder, Hilton International. Hospitality; Hotel
(Hilton International), Mildred Houghton
Comfort (1964). Conrad N. Hilton, Hotelier; A Biography.
(Minneapolis, MN: T. S. Denison, 240 p.). Hilton, Conrad
(Hilton International), Annabel Jane Wharton
Building the Cold War: Hilton International Hotels and Modern
Architecture (Chicago, IL: University of Chicago, 249
p.). Hilton International (Firm)--History; Architecture,
Postmodern--Middle East; Architecture, Postmodern--Europe;
Hotels--Middle East--History; Hotels--Europe--History.
(Hilton International), Jerry Oppenheimer
House of Hilton: From Conrad to Paris: A Drama of Wealth, Power,
and Privilege. (New York, NY: Crown, 304 p.). Hilton,
Conrad N. (Conrad Nicholson), 1887-1979; Hotelkeepers--United
States--Biography. Family’s odyssey from poverty and obscurity to glory and
glamour; an American saga.
(Holiday Inns), Wallace E. Johnson, with Eldon
Work Is My Play. (New York, NY: Hawthorn Books, 198 p.).
Former President, Holiday Inns. Johnson, Wallace E., 1901- ;
Hotelkeepers--United States--Biography. Joined Kemmons Wilson,
founder of Holiday Inns, in 1953.
(Holiday Inns), William B. Walton with Mel
Innkeeper (Wheaton, IL: Tyndale House Publishers, 244
p.). Walton, William B., 1920- ; Holiday Inns, Inc.;
(Holiday Inns), Kemmons Wilson with Robert
Half Luck and Half Brains: The Kemmons Wilson, Holiday Inn Story
(Nashville, TN: Hambleton-Hill Pub., 214 p.). Wilson, Kemmons,
1913- ; Holiday Inns, Inc.--History; Hotelkeepers--United
(Hotel Del Monte), Julie Cain (2005).
Monterey’s Hotel Del Monte. (Charleston, SC: Arcadia,
128 p.). Operations Manager of Stanford University’s Engineering
Library. Hotel Del Monte (Monterey, Calif.)--History;
(Calif.)--History. California’s "Big Four" railroad tycoons built most
elegant seaside resort in world on 126 landscaped acres in
1880; added 7,000-acre Del Monte Forest, 17-Mile Drive, burned
to ground in 1887, 1924; became more luxurious with each
(Hotel du Pont), Harry V Ayres (1981).
Hotel du Pont Story: Wilmington, Delaware, 1911-1981.
(Washington, DC: Serendipity Press, 209 p.). Former manager of
the hotel for 10 years. Hotel du Pont; Wilmington, DE--History.
(Hotel Regis), Sergio H. Peralta Sandoval
(1996). Hotel Regis: Historia de Una Epoca. (Mexicxo, D.
F.: Editorial Diana, 175 p.). Hotel Regis (Mexico City,
Mexico)--History; Hotels--Mexico--Mexico City; Novela mexicana
Siglo XX; Literatura mexicana Novela Siglo XX.
(Hotel Roanoke), Donlan Piedmont (1994).
Peanut Soup and Spoonbread: An Informal History of Hotel Roanoke.
(Blacksburg, VA: Virginia Tech Real Estate Foundation, Inc., 126
p.). Hotel Roanoke--History; Roanoke (Va.)--History.
(Hotel Theresa), Sondra Kathryn Wilson (2004).
Meet Me at the Theresa: The Story of Harlem's Most Famous Hotel.
(New York, NY: Atria Books, 270 p.). Associate (W.E.B. Du Bois
Institute, Harvard University). Hotel Theresa (New York,
N.Y.)--History; Harlem (New York, N.Y.)--Buildings, structures,
etc.; Harlem (New York, N.Y.)--Social life and customs--20th
century; New York (N.Y.)--Buildings, structures, etc.; New York
(N.Y.)--Social life and customs--20th century; African
Americans--New York (State)--New York--Social life and
(Joie de Vivre Hospitality), Chip Conley
The Rebel Rules: Daring To Be Yourself in Business. (New
York, NY: Simon & Schuster, 287 p.). Founder, Owner of Joie de
Vivre Hospitality. Success in business; Creative ability in
- Joie de Vivre (http://ecorner.stanford.edu/image.html?type=ImageAuthorPhotography&id=305)
Peak: How Great Companies get Their "Mojo" from Maslow.
(San Francisco, CA: Jossey-Bass, 288 p.). Founder, Owner of Joie
de Vivre Hospitality. Psychology, Industrial; Self-actualization
(Psychology); Employee motivation; Success in business.
Maslow's Hierarchy of Needs
became organizing structure for understanding aspirations,
motivations in workplace, marketplace; peak experiences for
employees, customers, investors fostered peak performance for
(Joie de Vivre Hospitality), Chip Conley, Eric
Marketing That Matters: 10 Practices To Profit Your Business and
Change the World. (San Francisco, CA: Berrett-Koehler
Publishers, 202 p.). Founder, Owner of Joie de Vivre
Hospitality. Social marketing; Social responsibility of
business. Marketing - key
to advancing business ideals, bottom line; guide to marketing
plan that embodies personal values; ten key principles that
guide any business.
(M. Kempinski & Co.), Elfi¯ Pracht ;
herausgegeben von der Historischen Kommission zu Berlin (1994).
M. Kempinski & Co. (Berlin, Germany: Nicolai, 179 p.).
M. Kempinski & Co.--History; Hospitality
industry--Germany--History--19th century; Hospitality
(La Fonda Hotel), Samuel B. Ballen (2001).
Without Reservations: From Harlem to the End of the Santa Fe
Trail. (Santa Fe, NM: Ocean Tree Books, 302 p.). Ballen,
Samuel B., 1922- ; Jews--New Mexico--Santa Fe--Biography;
Hotelkeepers--New Mexico--Santa Fe--Biography; Jewish
businesspeople--United States--Biography; Santa Fe
(Loews Hotels), Jonathan Tisch with Karl Weber
The Power of We: Succeeding Through Partnerships.
(Hoboken, NJ: Wiley, 272 p.). Chairman and CEO of Loews Hotels.
Partnership; Management; Cooperativeness; Strategic alliances
(Loews Hotels), Jonathan Tisch (2007).
Chocolates on the Pillow Aren't Enough: Reinventing the Customer
Experience to Win Lifelong Loyalty. (Hoboken, NJ: Wiley,
256 p.). CEO of Loews Hotels. Hospitality industry--Customer
services; Hotel.; Customer relations. Creating intimate, positive,
long-lasting connection with customer is what world’s great
hoteliers do best = key to 21st century success for every kind
(Mapes Hotel), Patty Cafferata (2005).
Mapes Hotel and Casino: The History of Reno’s Landmark Hotel.
(Reno, NV: Eastern Slope Publishing, 77 p.). Mapes Hotel (Reno,
Nev.)--History; Hotels--Nevada--Reno; Casinos--Nevada--Reno;
(Mark Twain Hotel), Sunnie Wilson with John
Toast of the Town: The Life and Times of Sunnie Wilson.
(Detroit, MI: Wayne State University Press, 200 p.). Wilson,
Sunnie, 1908- ; Louis, Joe, 1914- ;
Hotelkeepers--Michigan--Detroit--Biography; African American
businesspeople--Michigan--Detroit; Detroit (Mich.)--History.
(Marriott), Robert O'Brien (1977).
Marriott: The J. Willard Marriott Story. (Salt Lake
City, UT: Deseret Book Co., 336 p.). Marriott, J. Willard (John
Willard), 1900-1985; Hotels--United States--Biography; Food
J. Willard Marriott
(Marriott), J. Willard Marriott, Jr. and Kathi
Ann Brown (1997).
The Spirit to Serve : Marriott's Way. (New York, NY:
HarperBusiness, 216 p.). Hospitality Industry, Marriott
(Mauna Kea Beach Hotel), Adi W. Kohler (2003).
Mr. Mauna Kea. (Indian Wells, CA: McKenna Pub., 176 p.).
Former General Manager of the Mauna Kea Beach Hotel. Kohler, Adi
W.; Hotel Industry; Mauna Kea Beach Hotel.
(Mission Inn), Steve Lech and Kim Jarrell
Riverside’s Mission Inn. (Charleston, SC: Arcadia Pub.,
128 p.). Mission Inn; Hotels--California--Riverside--History;
Riverside (Calif.)--History. Founded by entrepreneur Frank
Miller, integral to city’s turn-of-the-20th-century tourism as
wealthy Easterners flocked to Riverside, lured by Mediterranean
climate, investment opportunities, vast navel orange groves.
(Mohonk Mountain House), Robi Josephson
Mohonk: Mountain House and Preserve. (Charleston, SC:
Arcadia Pub., 128 p.). Mohonk Mountain House; Mohonk Preserve.
Established in 1869 by
Quaker twins Albert and Alfred Smiley; 251-room hotel set on
acres of woodlands and gardens; last of grand Victorian hotels
in the Shawangunk, Catskill Mountain region.
(Oberoi Group), Bachi J. Karkaria (1992).
Dare to Dream: A Life of Rai Bahadur Mohan Singh Oberoi.
(New York, NY: Viking, 259 p.). Oberoi, Mohan Singh, 1900- ;
Hotelkeepers--India--Biography. Called the Conrad Hilton of
(Olympic Hotel), Alan J. Stein and the
HistoryLink staff (2005).
The Olympic: The Story of Seattle’s Landmark Hotel Since 1924.
(Seattle, WA: University of Washington Press, 63 p.). Olympic
Hotel (Seattle, Wash.)--History.
(Outrigger), John W. McDermott (1990).
Kelleys of the Outrigger. (Honolulu: Orafa Publishing
Company, 243 p.). Kelley, Roy; Outrigger Enterprises; Hotel
(Palace Hotel), Oscar Lewis, Carroll D. Hall
Bonanza Inn: America's First Luxury Hotel. (New York,
NY: Knopf, 346 p.). Palace hotel, San Francisco; San
Francisco--Social life and customs.
(Peabody Hotel), Scott Faragher, Katherine
The Peabody Hotel. (Charleston, SC: Arcadia Pub., 128
p.). Peabody Hotel--History. Emerged from post-Civil War South
in 1869 to become one of finest hotels in America; reputation
for comfort, service, fine dining; 1925 - original hotel
replaced by new 12-story, 615-room hotel; synonymous with
elegance; social center of Memphis, mid-South important
(Pick Hotels Corporation), Judith Barnard
The Indestructible Crown: The Life of Albert Pick, Jr.
(Chicago, IL: Nelson-Hall, 239 p.). Pick, Albert, 1895-1977;
(Pierre), Ira Berkow (1987).
The Man Who Robbed the Pierre: The Story of Bobby Comfort.
(New York, NY: Atheneum, 318 p.). Reporter (New York Times).
Comfort, Robert Anthony, 1932- ; Brigands and robbers--New York
(State)--Biography; Robbery--New York (State)--Case studies.
(Plaza Hotel), Eve Brown (1967).
The Plaza; Its Life and Times. (New York, NY: Meredith
Press, 244 p.). Plaza Hotel (New York, N.Y.). A
(Plaza Hotel), Sonny Kleinfield (1989).
The Hotel: A Week in the Life of the Plaza. (New York,
NY: Simon & Schuster, 334 p.). Westin Plaza Hotel (New York,
(Plaza Hotel), Curtis Gathje (2000).
At the Plaza: An Illustrated History of the World's Most Famous
Hotel. (New York, NY: St. Martin's Press, 180 p.). The
Plaza's Official Historian Since 1994. Plaza Hotel (New York,
(Plaza Hotel), Ward Morehouse, III (2001).
Inside the Plaza: An Intimate Portrait of the Ultimate Hotel.
(New York, NY: Applause Books, 232 p.). Plaza Hotel (New York,
(Pontins Ltd.), Peter Willsher (2003).
Fred Pontin: The Man and His Business. (Cardiff, Wales:
St. David's Press, 222 p.). Pontin, Fred; Tourist camps,
hostels, etc.--Great Britain; Businessmen--Great
(Raffles), Raymond Flower (1984).
Raffles, Story of Singapore. (Singapore: Eastern
Universities Press, 373 p.). Raffles Hotel--History;
Sir Stamford Raffles
- founder of
(Raffles), Gretchen Liu; photographs, Raghu
Rai, Albert Lim K.S. (1992).
Raffles Hotel. (Singapore: Landmark Books, 219 p.).
(Ramada Corporation), Raymond Leo Starr
Marion. (New York, NY: Vantage Press, 446 p.). Isbell,
Marion W., 1905- ; Hotelkeepers--United States--Biography.
Isbell - founder of Ramada Corporation.
(Ritz-Carlton), Marie Louise Ritz (1938).
César Ritz, Host to the World. (Philadelphia, PA: J.B.
Lippincott company, 360 p.). Ritz, César, 1850-1918; Hotels,
Cesar and Marie-Louise Ritz
(Ritz-Carlton), Joseph A. Michelli (2008).
The New Gold Standard: 5 Leadership Principles for Creating a
Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel
Company. (New York, NY: McGraw-Hill, 284 p.).
Ritz-Carlton Hotels (Firm) -- Management -- Case studies;
Leadership; Total quality management; Corporate culture;
Customer services; Success in business. Behind scenes of The
Ritz-Carlton Hotel Company; key principles to provide customer
experience unlike any other; innovative methods
company uses to create peerless guest experiences; how it
constantly hones, improves them.
(Ritz-London), George Criticos, as told to
Richard Viner (1959). The Life Story of George of the Ritz.
(London, UK: Heinemann, 238 p.). Criticos, George, b. 1884; Ritz
Hotel (London, England)--History;
(Ritz-London), Marcus Binney; special
photography by James Mortimer (1999).
The Ritz Hotel, London. (London, UK: Thames & Hudson,
144 p.). Ritz Hotel (London, England)--History.
(Ritz-Carlton - Montreal), Adrian Waller (1989).
No Ordinary Hotel: The Ritz-Carlton's First Seventy-Five Years.
(Montreal, QU: Véhicule Press, 266 p.). Ritz-Carlton Hotel
(Ritz-Paris), Samuel Marx (1978).
Queen of the Ritz. (Indianapolis, IN: Bobbs-Merrill, 207
p.). Auzello, Blanche; Auzello, Claude; Ritz Hotel (Paris,
France); Hotel management--France--Paris--Biography.
(Ritz-Paris), edited by Mark Boxer;
introduction by Pierre Salinger (1991).
The Paris Ritz. (New York, NY: Thames and Hudson, 175
p.). Ritz Hotel (Paris, France)--History.
(Ritz-Paris), Claude Roulet (1998).
Ritz: Une Histoire Plus Belle que La Légende. (Paris,
FR: Quai Voltaire, 188 p.). Ritz, César, 1850-1918; Ritz Hotel
(Paris, France)--History; Hotels--History.
(Rockefeller Center), David Loth (1966).
The City within a City; the Romance of Rockefeller Center.
(New York, NY: Morrow, 214 p.). Rockefeller Center.
(Royal Hotel -Scarborough), Tom Laughton
Pavilions by the Sea: The Memoirs of an Hotel-Keeper.
(London, UK: Chatto and Windus, 216 p.). Hotel Owner (Brother of
Charles Laughton). Laughton, Tom; Hotelkeepers--Biography.
(Sandals Resorts), Pamela Lerner Jaccarino;
Foreword by Sir Richard Branson (2006).
All That's Good: The Story of Butch Stewart, the Man Behind
Sandals Resorts. (Boca Raton, FL: Sandow Media, 328 p.).
Sandals Resorts; Stewart, Butch; Travel and Touris -- Caribbean.
Gordon Arthur (Butch) Stewart. Spirit, drive behind one of most
successful travel and tourism ventures worldwide.
(Sheraton), Ernest Henderson (1960).
The World of "Mr. Sheraton". (New York, NY: D. McKay,
277 p.). Sheraton Corporation of America.
(Paul Smith's Hotel), Helen Escha Tyler
Born Smart: The Story of Paul Smith. (Utica, NY: North
Country Books, 182 p.). Smith, Paul, 1825-1912;
Businesspeople--United States--Biography. Founded 1858, now site
of Paul Smith College.
(Stafford's), Stafford and Janice Smith and
Stafford’s Hospitality, Inc. (2011).
Stafford’s Hospitality: Fifty Years of Historic Lodging and
Waterfront Dining. (Virginia Beach, VA: Donning Co.
Publishers, 128 p.). Smith, Stafford, 1938-; Smith, Janice,
1939-; Stafford’s Hospitality, Inc. --History; Historic hotels
--Michigan --Petoskey --History; Restaurants --Michigan
--Petoskey --History. 1961 - Stafford Smith
acquired Bay View Inn (northern Michigan) from Roy Heath; grew
to several high-profile lodging,dining properties around Emmet
and Charlevoix counties, MI.
(Stakis plc), Jack Webster (1999).
Stakis: The Reo Stakis Story. (Edinburgh, Scotland: B &
W, 258 p.). Stakis, Reo; Hotelkeepers -- Great Britain --
- Stakis plc (http://news.bbc.co.uk/olmedia/
(Statler), Rufus Jarman (1952).
A Bed for the Night; the Story of the Wheeling Bellboy, E.M.
Statler, and His Remarkable Hotels. (New York, NY:
Harper, 309 p.). Statler, Ellsworth Milton; Hotels Statler
Ellsworth M. Statler
(Statler), Floyd Miller (1968).
Statler, America's Extraordinary Hotelman. (New York,
NY: Statler Foundation, 240 p.). Statler, Ellsworth Milton.
(Trusthouse Forte PLC), Charles Forte (1997).
Forte: The Autobiography of Charles Forte. (London, UK:
Pan Books, 242 p.). Forte, Charles, 1908-2007; Trust Houses
Forte Ltd.; Trusthouse Forte PLC.; Hotelkeepers -- Great Britain
Charles Forte - Trusthouse Forte plc
(Vail Resorts), Peter W. Seibert with William
Oscar Johnson; [foreword by Jean-Claude illy] (2000).
Vail: Triumph of a Dream. (Boulder, CO: Mountain Sports
Press in conjunction with Vail Resorts Management Co., 192 p.).
Co-Founder, Vail Resorts. Ski resorts --Colorado --Vail
--History; Vail (Colo.) --History; Vail (Colo.) --History
--Pictorial works; Vail (Colo.) --Pictorial works.
(Waldorf-Astoria - since 1893), Edward
The Story of the Waldorf-Astoria. (New York, NY: G.P.
Putnam's Sons, 283 p.). Boldt, George C., 1853-1916;
Waldorf-Astoria Hotel (New York, N.Y.)
William Waldorf Astor
(great grandson of Johann
John Jacob Astor IV
(Waldorf-Astoria), Horace Herbert Smith
(1929). Crooks of the Waldorf, Being the Story of Joe Smith,
Master Detective (New York, NY: The Macaulay company, 318
p.). Waldorf-Astoria, New York. [from old catalog]; *Smith, Joe.
[from old catalog]; Detectives. [from old catalog]; Crime and
criminals--New York (City) [from old catalog]; Thieves.
(Waldorf-Astoria), Albin Pasteur Dearing
The Elegant Inn: The Waldorf-Astoria Hotel, 1893-1929.
(Seacaucus, NJ: L. Stuart, 250 p.). Waldorf-Astoria Hotel (New
York, N.Y.); New York (N.Y.)--History--1898-1951; New York
(N.Y.)--Social life and customs.
(Waldorf-Astoria), Ward Morehouse III (1991).
The Waldorf-Astoria: America's Gilded Dream (New
York, NY: M. Evans, 260 p.). Waldorf-Astoria Hotel (New York,
(Waldorf-Astoria), Justin Kaplan (2006).
When the Astors Owned New York: Blue Bloods and Grand Hotels in
a Gilded Age. (New York, NY: Viking, 208 p.). Astor
family; Waldorf-Astoria Hotel (New York, N.Y.)--History;
Hotels--New York (State)--New York--History.
Two feuding Astors built
monumental grand hotels, chief among them the original
Waldorf-Astoria on lower Fifth Avenue.
(Wentworth-by-the-Sea), J. Dennis Robinson
Wentworth-By-The-Sea :The Life and Times of a Grand Hotel.
(Portsmouth, NH: Peter E. Randall Publisher, 2004., 256 p.).
Wentworth-by-the-sea; Hotels -- New Hampshire -- history.
Built in 1873 by Campbell family,
dominant architectural feature in seacoast New Hampshire; early
success, bankruptcy, resurgence under gilded age tycoon (Frank
Jones), one month as social center of major international peace
conference, decades as prominent family resort, convention
center, then near total demolition, resurrection as major
upscale hotel, spa.
(Willard Hotel), Garnett Laidlaw Eskew (1954).
Willard's of Washington, the Epic of a Capital Caravansary
(New York, NY: Coward-McCann, 240 p.). Willard Hotel
Bo Bennett (1999).
Rods and Wings: A History of Sportfishing Lodges in Bristol Bay,
Alaska. (Anchorage, AK: Publication Consultants, 384
p.). Former English teacher, Elementary School Principal Turned
Bush Pilot. Lodges--fishing--history; Lodges--Alaska--history.
Challenging formidable wilderness, opening new frontiers,
fishing; first lodge developers came by plane; materials they
needed came later by barge, by air, across ice; nothing was
simple, nothing came easily.
Molly W. Berger (2011).
Hotel Dreams: Luxury, Technology, and Urban Ambition in America,
1829–1929. (Baltimore, MD: Johns Hopkins University
Press, 318 p.). Associate Dean of the College of Arts and
Sciences, Instructor of History (Case Western Reserve
University). Hotels --United States --History --19th century;
Luxuries --United States --History --19th century.
commercial luxury hotels emerged in American cities as icons of
style, opulece, technological sophistication; captured the
public's imagination came to represent complex, often
contentiousnrelationship among luxury, economic development,
deals of democratic society (Boston's Tremont, in 1829, served
as model for luxury hotel design; San Francisco's Palace,
completed in 1875; Chicago's Stevens, built two years before
great crash of 1929); evolved into "machine for living" -
skyscraper heights, defined ideas about technological
innovation, created unified system of production, consumption
unique to modern world.
Susan R. Braden; foreword by Gary R. Mormino
and Raymond Arsenault (2002).
The Architecture of Leisure: The Florida Resort Hotels of Henry
Flagler and Henry Plant. (Gainesville, FL: University
Press of Florida, 394 p.). Assistant Professor of Art History
(Auburn University). Flagler, Henry Morrison, 1830-1913; Plant,
Henry Bradley, 1819-1899; Hotels -- Florida; Resort architecture
-- Florida; Architecture -- Florida -- 19th century;
Architecture -- Florida -- 20th century.
conspicuous scale and opulence of hotels
created by Plant and Flagler on Florida wilderness; how
builders mixed recognizable style with physical and functional
independence, capped with aura of blatant luxury on scale
previously unknown; brought civilization to frontier,
established legacy of tropical fantasy and escape.
Onofre Martorell Cunill (2006).
The Growth Strategies of Hotel Chains: Best Business Practices
by Leading Companies. (New York, NY: Haworth Hospitality
Press, 213 p.). Professor of the Masters of Tourist Direction (Universitat
de les Illes Balears). Hotel management. How and why the largest worldwide
hotel chains achieved dominant international status.
Lynn M. Hudson (2003).
The Making of "Mammy Pleasant": A Black Entrepreneur in
Nineteenth-Century San Francisco. (Urbana, IL:
University of Illinois Press, 193 p.). Pleasant, Mary Ellen,
1814-1904; African American women -- Biography; African
Americans -- Biography; African American businesspeople --
California -- San Francisco -- Biography; Businesswomen --
California -- San Francisco -- Biography; San Francisco (Calif.)
-- Biography; San Francisco (Calif.) -- History -- 19th century;
African Americans -- California -- San Francisco -- History --
19th century; San Francisco (Calif.) -- Race relations.
Paul L. Ingram (1996).
The Rise of Hotel Chains in the United States, 1896-1980.
(New York, NY: Garland Pub., 159 p.). Hotel chains--United
States--History--20th century; Hotel chains--United
Henry S. Mower (1912). Reminiscences of a
Hotel Man of Forty Year's Service. (Boston, MA: Worcester
Printing Company, 159 p.). Hotels--United States.
Andrew Sandoval-Strausz (2007).
Hotel: An American History. (New Haven, CT: Yale
University Press, 268 p.). Assistant Professor of History
(University of New Mexico). Hotels--United States--History;
Hotels--Social aspects--United States. History of hotel in America; why
invented, how its architecture developed, many ways it
influenced course of United States history (capitalism, mobile
Jon Sterngass (2001).
First Resorts: Pursuing Pleasure at Saratoga Springs, Newport,
and Coney Island. (Baltimore, MD: Johns Hopkins
University Press, 374 p.). Visiting Assistant Professor (Union
College). Tourism --Social aspects --United States --History
--19th century; Resorts --East (U.S.) --History --19th century;
United States --Social life and customs --19th century; United
States --Social conditions --19th century; Saratoga Springs
(N.Y.) --Social life and customs --19th century; Newport (R.I.)
--Social life and customs --19th century; Coney Island (New
York, N.Y.) --Social life and customs --19th century.
Commodification of pleasure that occurred as capitalist values
flourished, travel grew more accessible, leisure time became
democratized; three of best-known northeastern American resorts
across century of change: Saratoga Springs, Newport, Coney
Island began as similar pleasure destinations; each featured
"grand" hotels where visitors swarmed public spaces such as
verandas, dining rooms, parlors; Saratoga remained much the
same, Newport turned to private (and lavish) "cottages", Coney
Island shifted to amusements for the masses; served as
forerunners of 20th-century pleasure cities such as Aspen, Las
Philip Swain, Denise Madland, Mary K.
Richards, and Jana Reeg Steidinger (1990).
A Literature Guide to the Hospitality Industry.
(Westport, CT: Greenwood Press, 112 p.). Hospitality
industry--Bibliography; Hospitality industry--Information
services; Information storage and retrieval systems--Hospitality
Business History Links
Cornell University Nestle Library
Historic Hotels of America
National Trust Historic Hotels of America (HHA) is a program of
the National Trust for Historic Preservation. HHA has identified
more than 200 quality hotels that have faithfully maintained
their historic architecture and ambience. To be selected for
this program, a hotel must be at least 50 years old, listed in
or eligible for the National Register of Historic Places or
recognized locally as having historic significance.
The Palace Hotel